Terms & Conditions – Dreamoura

1. Definitions

These terms explain the meaning of words used in these Terms & Conditions.

• Account
  A registered personal or business profile on Dreamoura used to search, book, and manage travel services.

• Accommodation
  Hotels, villas, homestays, serviced apartments, hostels, or similar stays listed on Dreamoura.

• Activity / Attraction
  Tours, sightseeing, theme parks, cultural experiences, or adventure activities.

• Booking
  A confirmed reservation made on the Dreamoura platform.

• Booking Confirmation
  The email, message, or voucher confirming your booking details.

• Car Rental
  Vehicle hire services provided by licensed rental partners.

• Cash Credits
  Refundable credits that may be returned to your payment method or reused on Dreamoura.

• Credits
  Includes Travel Credits and Cash Credits.

• Currency Conversion Rate
  Exchange rate used to convert currencies during payment or refunds.

• Flight
  Air travel services provided by airlines or their authorized agents.

• Frequent Flyer Pass
  Dreamoura’s loyalty program offering rewards and discounts.

• Payment Method
  Credit/debit cards, UPI, wallets, net banking, EMI, or other approved options.

• Platform
  Dreamoura’s website, mobile app, or digital booking system.

• Service Provider
  Airlines, hotels, tour operators, transport providers, or other third parties.

• Travel Experience
  Any flight, stay, transfer, activity, or travel service booked on Dreamoura.

2. Scope of Agreement

• By making a booking on Dreamoura, you agree to:

  • These Terms & Conditions

  • Any additional policies shown during booking

• If any part of these Terms becomes invalid:

  • The remaining terms will still apply

Structure of These Terms

• Section A: General terms (apply to all services)

• Section B–F: Product-specific terms

  • Stays

  • Activities

  • Car Rentals & Transfers

  • Flights

  • Local Transportation

If there is a conflict:
???? Product-specific terms will apply.

The English version is the official version.

3. About Dreamoura

Dreamoura is an Online Travel Agency (OTA) serving users in India and GCC countries.

• We list services from airlines, hotels, tour operators, and partners.

• We do not own or operate flights, hotels, or activities.

• Service details are provided by partners and remain their responsibility.

Local Partners

Dreamoura may work with local support partners, but they:

• Do not operate the Dreamoura platform

• Do not enter contracts with users

• Do not provide travel services directly

4. Dreamoura Values & Guidelines

Travel Respectfully

• Treat others with respect.

• No harassment, hate, or abuse.

• Respect local culture and environment.

Travel Safely

• Follow local laws.

• No fraud, theft, or illegal activity.

• Protect animal welfare.

Protect Privacy

• Respect personal data.

• Follow privacy and payment security standards.

Act Sustainably

• Support eco-friendly travel.

• Reduce waste and conserve resources.

Accountability

• Violations may lead to suspension or account closure.

5. Eligibility to Use Dreamoura

Age Requirement

• You must be 18 years or older.

• You must be legally allowed to enter contracts.

Minors

• Minors cannot book directly.

• Parents or guardians are responsible for bookings involving minors.

Account Suspension

Dreamoura may suspend or close accounts if:

• False information is provided

• Legal eligibility is not met

• Misuse is detected

6. Payments & Pricing

Fees

• Prices include applicable taxes unless stated otherwise.

• Service or convenience fees may apply.

• Fees are shown before payment.

Payments

• Payments may be collected by Dreamoura or the Service Provider.

• Currency conversion fees may apply.

• Banks may charge additional charges.

User Responsibility

• Pay only to official Dreamoura accounts.

• Never share OTPs, CVV, or passwords.

7. Refunds & Cancellations (Summary)

• Refunds follow Service Provider policies.

• Some bookings may be non-refundable.

• Refunds are processed to the original payment method.

• Bank or gateway delays are not controlled by Dreamoura.

Force Majeure

Events like:

• Natural disasters

• Government restrictions

• Pandemics

• Airline shutdowns

In such cases:

• Refunds or credits depend on provider rules.

• Dreamoura will assist but cannot guarantee outcomes.

8. Limitation of Liability

• Dreamoura is a booking intermediary only.

• Actual services are provided by third parties.

• Dreamoura is not responsible for:

  • Service quality

  • Delays or cancellations

  • Provider failures

9. Governing Law & Jurisdiction

• Governed by Indian law.

• Courts of Ahmedabad, Gujarat have exclusive jurisdiction.

10. Contact & Grievance

Customer Support:
???? support@dreamoura.com
???? +91 70695 18363

Grievance Officer:
Name: Nirav Patel
Email: grievanceofficer@dreamoura.com