Privacy Policy – Dreamoura

1. Introduction

1.1 About Dreamoura

Dreamoura is an online travel platform.
We provide bookings for:

• Flights

• Hotels

• Holiday packages

• Activities & attractions

• Ground transportation

Our services are available across India and GCC countries.

Our goal is simple:
? Safe bookings
? Transparent pricing
? Reliable partners
? Strong customer support

To deliver these services, we collect and process personal data.
We handle all information responsibly and securely.

1.2 Purpose of This Privacy Policy

This Privacy Policy explains:

• What personal data we collect

• Why we collect it

• How we use your data

• Who we share it with

• How long we keep it

• How we protect it

• What rights you have

• How you can contact us

This policy applies to all Dreamoura platforms, including:

• Website

• Mobile apps

• Customer support channels

• Partner booking systems

1.3 Scope (India & GCC Only)

This Privacy Policy applies only to users in:

• India

• United Arab Emirates

• Qatar

• Saudi Arabia

• Oman

• Bahrain

• Kuwait

It covers all Dreamoura services, including:

• Flight bookings

• Hotel reservations

• Holiday packages

• Activities & attractions

• Transfers and car rentals

• Payments and invoicing

• Customer support interactions

This policy applies to both registered and guest users.

Some travel partners may have their own privacy policies.
When you book through them, their policies may also apply.

1.4 Policy Updates

Dreamoura may update this Privacy Policy to reflect:

• Legal or regulatory changes

• Service or feature updates

• Security improvements

• Technology upgrades

When we update the policy:

• The “Last Updated” date will change

• Major updates will be communicated

• Continued use means acceptance

We recommend reviewing this policy regularly.

2. Key Definitions

Personal Data

Any information that can identify you, such as:

• Name

• Email address

• Phone number

• Passport details

• Payment information

• IP address

• Booking history

Processing

Any action taken on personal data, including:

• Collecting

• Storing

• Using

• Sharing

• Analyzing

• Deleting

Data Controller

Dreamoura is the Data Controller.

Address:
Dreamoura
B-307, Joyos Hubtown
Geeta Mandir, Ahmedabad – 380022, India

Email: privacy@dreamoura.com

Third-Party Processors

Trusted partners who process data on our behalf, such as:

• Airlines

• Hotels

• Activity providers

• Payment gateways

• Analytics providers

All processors are bound by strict security contracts.

Platform

Includes all Dreamoura systems:

• Website

• Mobile apps

• Booking engines

• Backend systems

• Partner integrations

Traveler

Any person who browses, books, or manages travel using Dreamoura.

Trip & Trip Provider

• Trip: One or more booked travel services

• Trip Provider: Airlines, hotels, tours, rentals, or insurers

Dreamoura facilitates bookings but does not operate these services.

3. Personal Data We Collect

3.1 Data You Provide Voluntarily

A. Booking Information

To complete a booking, we collect:

Contact Details

• Full name

• Email address

• Phone number

Payment Details

• Card type (masked)

• Billing address

• Refund information

Dreamoura does not store full card numbers.

Travel Preferences

• Seat or room preferences

• Dietary needs

• Accessibility requests

Identification (When Required)

• Passport details

• Visa information

• National ID (if required by law)

B. Customer Support Data

When you contact us, we may collect:

• Call recordings (where permitted)

• Chat and email messages

• Support request history

This helps improve service quality.

C. Account Information

If you create an account, we store:

• Login credentials

• Saved travelers

• Booking history

• Preferences

Some users may be asked for identity verification to prevent fraud.

3.2 Data About Other Travelers

If you book for others, you may provide their:

• Names

• Dates of birth

• Passport details

You must ensure they are aware of this sharing.

3.3 Data Collected Automatically

This includes:

• IP address

• Device type

• Browser information

• App usage data

• Search activity

Used for security, performance, and analytics.

4. How We Use Your Data

We use your data to:

• Complete bookings

• Provide customer support

• Manage accounts

• Process payments

• Prevent fraud

• Improve services

• Send service updates

Marketing messages are sent only where legally allowed.
You can opt out anytime.

5. Your Rights

Depending on applicable law, you may have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to marketing

• Withdraw consent

To exercise your rights, contact:

???? privacy@dreamoura.com

6. Cookies & Tracking

Dreamoura uses cookies to:

• Enable bookings

• Remember preferences

• Improve performance

• Show relevant ads

You can manage cookies via:

• Browser settings

• Cookie banners (where available)

• Device privacy controls

Blocking cookies may affect functionality.

7. Data Storage & Security

We store data securely using:

• Encrypted connections

• Secure cloud servers

• PCI-DSS-compliant payment systems

• Strict access controls

Data is kept only as long as required by law or business needs.

8. International Transfers

Some data may be processed outside India or GCC.

Safeguards include:

• Contractual protections

• Encryption

• Regulatory compliance

9. Children’s Privacy

Dreamoura does not knowingly collect data from children under 18.

Adults may book for minors only where legally permitted.

10. Updates to This Policy

This policy may change over time.
We recommend checking it periodically.